Refund policy

48-Hour Refund Policy

At Flute Feather Flower, we want you to receive healthy, viable dahlia tubers that you can enjoy throughout the growing season.

Our tubers are inspected for visible eyes and overall quality during the dividing and storage process and again before they are packed for shipment. Even with careful handling and inspection, occasionally a problem may occur.

If you receive a tuber in poor condition, please contact us within 48 hours of delivery, based on the carrier's tracking information.

How It Works

  1. Inspect all tubers promptly after your order arrives.
  2. If you discover a problem, email us at FluteFeatherFlower@gmail.com within 48 hours of delivery.
  3. Include your name, order number, dahlia variety, a description of the issue, and clear photos of the affected tuber(s).
  4. We will review the information and let you know the appropriate next step.
  5. In some circumstances, a refund may require the affected tuber to be returned to Flute Feather Flower.

Storage Loss

Dahlia tubers are living plant material, and occasionally a tuber may not survive winter storage.

If a tuber you purchased does not survive storage or is otherwise determined to be unsuitable for shipment, Flute Feather Flower will contact you and refund the unavailable item.

If your entire order is unavailable, the applicable shipping charge will also be refunded.

Packaging or Order Errors

Please open and inspect your entire order as soon as it arrives.

Confirm that the quantities and varieties received match your order.

If your package contains a missing or incorrect variety, please contact us at FluteFeatherFlower@gmail.com within 48 hours of delivery. Include:

  • Your name
  • Order number
  • Details regarding the missing or incorrect item
  • A clear photo of the contents of your order

We will review your message and our order records to determine the appropriate resolution. Depending on availability and the circumstances, the resolution may include a refund for a missing or incorrect tuber or shipment of the correct variety.

Final Sale After 48 Hours

All sales are considered final 48 hours after confirmed delivery.

Once tubers have been delivered and the 48-hour inspection period has passed, the buyer is responsible for appropriate storage, planting, growing conditions, and care.

Because dahlias are living plants and their performance can be affected by storage conditions, weather, soil, moisture, pests, disease, planting practices, and other environmental factors outside our control, refunds or replacements are not available for:

  • Tubers that shrivel, rot, or die after the 48-hour inspection period and before planting
  • Tubers that rot or die after planting
  • Tubers that fail to sprout
  • Plants that experience weak or stunted growth
  • Plants that do not bloom
  • Plants that do not produce additional tubers
  • Plants or tubers that later exhibit signs of disease